Standard Operating Procedure

Requesting Signs & Lockboxes

Submit a sign or lockbox request for a new listing directly from your Agent Dashboard — no phone call or separate form required.

~3 minutes
Signs & Lockboxes
Admin notified automatically

How Sign & Lockbox Requests Work

When you have a new listing ready for signs and/or lockbox, submit a request from the My Listings panel on your Dashboard. The request captures the property address, your preferred installation date, gate codes or access notes, and any special instructions. The office is notified automatically and will confirm when your equipment is ready for pickup.

Sign
Select If You Need A Yard Sign

Lockbox
Select If You Need A Lockbox

Date
Select Pick Up Date

Ready
Receive Email When Ready For Pickup

Step-by-Step

1
Go to Your Dashboard & Locate the Listing

Log in and navigate to your Dashboard. In the My Listings section, find the listing you need a sign or lockbox for.


The listing must already exist in the system before you can submit an equipment request. If you haven’t added the listing yet, do that first — see the Managing Listings SOP.

2
Open the Request Form

On the listing card, click the Request Sign / Lockbox button (or look for it inside the listing’s action menu). This opens the sign & lockbox request form pre-filled with the listing address.

Request Sign Lockbox

Request Sign/Lockbox Form

3
Select What You Need

Check the items you’re requesting. You can request one or both in a single submission:

  • Yard Sign — standard TPG branded sign
  • Lockbox — type will be assigned by staff.
  • Rider(s) — standard TPG FOR SALE sign rider.

4
Select Your Pick Up Date

Use the date picker to select your preferred pick up rate. This is a request — you will receive and automated email when your equipment is ready. Aim to submit at least 48–72 hours before you need the sign in the ground.


Same-day or next-day requests may not always be possible. Submit early for new listings that have a firm go-live date.

5
Submit the Request

Click Submit Request. You’ll see a confirmation on screen and receive an email when your equipment is ready for pick up at the Georgetown Office.


If your listing requires more than one lockbox or has other unique circumstances, please inform a staff member.

Returning Signs & Lockboxes

When a listing closes or goes off market, you are required to return all equipment to the Georgetown Office.

1
Confirming Return

Once a staff member confirms your equipment has been returned, your request will be archived.


Agents with outstanding equipment will not be able to receive checks.

Troubleshooting

I don’t see a “Request Sign / Lockbox” button on my listing card.
The request button appears on listings where you are the assigned Listing Agent. If you don’t see it, confirm you’re logged in as the correct account and that the listing shows in your My Listings panel. If the button is still missing, contact admin.

I submitted a request but haven’t heard back.
Check your email (including spam/junk) for the confirmation email. If you don’t receive an email that your equipment is ready for pickup by 3PM of your selected pickup date, please contact the office directly.

I need to change something after submitting.
Contact the office directly as soon as possible by phone or email. Include the property address and what needs to change.